[This is a full-time, fully-remote role - no agencies or recruiters please]
MotorsportReg.com is the best place to organize, find and attend auto racing and motorsport events. We are like Eventbrite for anything requiring an engine: racing, track days, autocross, drifting, motorcycles and rally. We are debt-free, profitable and growing rapidly and need a third member for our success team.
We are looking for a customer success hero to provide front-line support via phone and email. You will be the "voice" of MotorsportReg and interact with our customers (event organizers) and our customers' customers (event attendees). Your goal is to help everyone get the most out of MotorsportReg. Sound interesting? Let me tell you more...
We are a small group supporting 1,000 clubs, racetracks and sanctioning bodies with our event management platform and marketplace. With 4,500 events managed annually by our customers, our goal is to be the number one commerce platform for motorsport events making it easier to organize and attend events. Hundreds of thousands of event registrations and tens of millions of dollars flow through our platform annually totaling more than $100,000,000 since launching.
You will be person #7 on our all-remote team so you're a key player we'll depend on to make our customers successful. As a team, we have codified the values that are important to us. They are: impactful, adaptable, conscientious, transparent and hungry. Applied to this position, these are traits that will help us succeed together:
As a team, we stay connected with phone, Slack and Google Hangout. We hold just one all-hands meeting per week to review. You'll have a monthly 1:1 with CEO Brian Ghidinelli to discuss your needs and goals.
We are an inclusive workplace. People who are smart and get things done come in all colors, genders, orientations, religions and backgrounds and are welcome in our professional but casual team environment. You can learn more about who we hire and reward:
Alternatively, view slides on SlideShare
We have deadlines like everyone else, but because we value work-life integration, we do not expect routine long hours. A well-rested and well-rounded top performer with ruthless focus will deliver substantially more in 40 hours than a team of burnouts sitting in front of a screen 60 hours a week.
We're a two-pizza company which means you'll interact with everyone but on a day-to-day basis, these are your three primary teammates:
Ann Maycock began with a background in SCCA Club Racing events and business consulting before joining MSR as the first hire. She is a true user advocate, full of empathy, always seeing things from the customer's perspective. She literally receives hugs in the paddock for helping new organizations get signed on and running great, efficient events. Ann started with us while in Illinois and took advantage of our work-from-anywhere flexibility to move to North Carolina.
Katie Moosman came to us via Miller Motorsports Park and Circuit of the Americas where she was an event organizer and MSR customer before she joined our success team. Like Ann, she helps organizers transition from chaos to sanity with expert event setup and advice and answers their ongoing emails and phone calls over the season. Katie hails from Texas and holds the record for creating the biggest registration form in MSR history. You know what they say about Texas!
Brian Ghidinelli started MotorsportReg more than a decade ago, writing almost every line of code and marketing the application from the San Francisco area. From his consulting background, he has a deep work ethic and passion for solving customer problems. Our emphasis on "hustle" and constant improvement comes from him. You'll escalate technical questions to him as well as identify and collect feedback from customers for prioritization in the product roadmap.
We offer significant work/life integration and competitive pay in exchange for high-quality, high-impact results.
We hope you’re the one! Let us know why you want to work with us and don’t forget to share any of your writing or communication samples.
Apply by filling out the form at the top right. As our way of showing appreciation for your effort, we will respond to all submissions but please be patient.
We've put a hold on new applications while we review and interview the awesome people who have applied.